JUNE
LIAISON CONNECT
Corporate Newsletter
Breaking News
CE PRO 100 announced Liaison Technology Group as the top 11 company in the nation within its respective field!
Today I Learned
I was today years old when I learned… the Amazon logo’s arrow—also a smile—points from A to Z.
New Hires
Miguel Chirinos -
Home Tech Pro - Nashville Market
Ameer Fernandez -
Home Tech Pro - Fort Myers Market
Tim Klein -
Direct of Training/QA - Remote Colleague
Israel Bennerman -
Home Tech Pro - Nashville Market
Ryan Pla -
Home Tech Pro - Tampa Market
Zachary McCarthy -
Home Tech Pro - North Port Market
Core Values
G.R.A.C.E.
Growth, Respect, Accountability, Communication and Empowerment
Note From Steve
Liaison Connect was a great event, & I hope everyone took something from it. This newsletter comes directly out of that—creating a simple way to keep everyone informed, connected, & moving in the same direction as we continue to grow. We have strong momentum across markets. Let’s stay focused on execution, communication!
Company Updates
The Client Journey: Understanding the Big Picture
The Client Journey has now been shared with each market location, and we encourage everyone to spend a little time reviewing it. This isn't just another document—it's a roadmap of how we work together to create a consistent, exceptional experience for our clients. It helps clarify where your role fits into the process, what happens before and after your involvement, and how each team contributes to the overall success of a project.The more familiar everyone becomes with the Client Journey, the easier it is to identify potential sticking points, improve communication, and keep our processes consistent across all locations. A few minutes here and there can go a long way toward helping all of us stay aligned and continue delivering the level of service that sets Liaison apart.
Celebrating 12 Years of Liaison
At the end of May, Steve Weber and Liaison Technology Group celebrated 12 years in business—a milestone that represents years of growth, hard work, and a vision brought to life. In this featured video, Steve reflects on some of the goals he set for the company years ago and the satisfaction of seeing many of those milestones become reality. It's a reminder that growth doesn't happen overnight and that every team member has played a role in helping Liaison get to where it is today.
Employee Spotlight
Ethan Williams
Home Tech Pro | Nashville
One of Ethan's favorite parts of working at Liaison is the people he gets to work alongside every day. "Getting to work with such an amazing group that we have. It makes the work a little easier." When he's not helping clients create incredible technology experiences, you'll likely find him playing hockey, spending time at the lake, traveling, or hanging out with friends.
Did You Know?
Ethan is a black belt in Taekwondo and a certified instructor in the martial art.
Words to Live By:
"What a blessing it is to be tired at the end of the day from the work or job you once prayed for." And if you've spent any time around Ethan, you know there's a good chance he'll be laughing. "Honestly, I laugh at almost anything."
Training Resources
As more teams begin using RingCentral, we want to make sure everyone has easy access to support resources. RingCentral offers a helpful library of how-to videos and tutorials that can be searched by topic.
You can explore the resource center here: RingCentral Resource Center
This is a great place to start if you know what specific feature or tool you need help with. While it is not a formal step-by-step training track, it does provide quick answers and walkthroughs for common questions.
Pro Audio Updates
Welcome Back, Zakk!
Pro Audio is excited to welcome Zakk McCarthy back to the team. Zakk previously worked for Pro Audio Services, Inc., before the acquisition, and brings valuable experience and familiarity with the company and its clients.
RingCentral Rollout Complete
Pro Audio and Liaison Commercial have officially transitioned their communication and collaboration efforts to RingCentral, helping create a more unified communication experience across all Liaison Technology Group locations.
Reviews Are In
A huge shoutout to the Pro Audio team for their commitment to client experience. Over the last seven weeks, the team has received 9 new Google Reviews, continuing to build a strong online reputation and showcase the outstanding work being done every day.
Illuminated Updates
Leveraging Expertise
As part of an internal reorganization, Lynne has transitioned into the sales division where she will be utilizing her extensive experience in lighting consultations to support clients and projects. Her knowledge and passion for lighting design make her a natural fit for this role.
Growth Beyond Florida
ILDS is excited to be working on a new project outside of the Florida market, representing continued growth and opportunities for the team. It's an exciting step that reflects the expanding reach of the company and its expertise.
Coming Soon: Client Newsletter
ILDS is currently developing a customer newsletter designed to share industry insights, project highlights, and company updates. Be on the lookout for its debut in the coming weeks.
Lighting Excellence Dojo
Bruce Clark recently spent a week helping integrators level up their lighting knowledge through the Lighting Excellence Dojo. Whether attendees were new to lighting or seasoned professionals looking to sharpen their skills, the training delivered valuable insights and practical takeaways.